How to turn off GM and OnStar data collection

1. Open the Privacy Settings in the vehicle's infotainment system.¹
2. Turn off Location Services for OnStar.GM says some model year 2019 and later vehicles have this option. With it off, most connected services lose access to the vehicle's location.^{1, 2}
3. On a model year 2025 or newer vehicle, pause exterior camera and sensor data collection in the same Privacy Settings.GM says it may ask for your consent to collect video and measurements, not audio, from the built-in external cameras and sensors.¹

Even with location off, GM says it may still collect the vehicle's location in an emergency, such as a crash, a press of the emergency call button, or a high voltage battery overheating.¹

1. Sign in at experience.gm.com/myaccount/privacy, or at OnStar.com or your vehicle brand's website, and open Data and Privacy.¹This is where GM says you can change your consent for exterior camera images and video.¹
2. To get a copy of your data or have it deleted, use GM's U.S. Consumer Privacy Request Form at consumerprivacy.gm.com, or call 1-866-697-7482.GM says it doesn't accept privacy requests by email and may take up to 45 days. An access request also tells you which vehicles GM links to you and what categories of vehicle data it collected.¹
3. To stop marketing from GM, use gmcontactpreferences.com.¹

1. Press the blue OnStar button in the vehicle, or call an Advisor at 1-888-466-7827, and ask to disconnect the vehicle and unenroll.^{1, 2}

GM says this is the way to stop sharing location for any purpose, including emergencies. It may still collect location and vehicle information when the blue button is pressed to restore the connection, and, on electric vehicles, if the high voltage battery overheats.^{1, 2}